Thank you for choosing Heather Maria Beauty! These policies are designed to create a smooth, enjoyable experience while respecting every client's reserved appointment time.
Studio policies are applied consistently to every client to ensure fairness and to protect the appointment time reserved for all guests.
By booking an appointment, you agree to the following terms.
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📅 Booking & Payment
Learning Experiences
• Full payment is required at the time of booking to reserve your appointment.
• Payments are non-refundable.
Beauty Appointments
• A non-refundable booking fee or full payment may be required to reserve your appointment.
• Any booking fee paid will be applied toward your appointment balance.
Weddings
• Wedding services require a signed contract and non-refundable retainer.
• Please refer to your wedding contract for all wedding-specific payment schedules and policies.
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💻 Fresh Start Beauty Experience
Digital Product & Course Access
The Fresh Start Beauty Experience is a self-guided digital educational program designed to teach makeup techniques, product knowledge, and beauty concepts through pre-recorded video lessons, downloadable resources, and educational materials.
By purchasing this experience, you acknowledge and agree that:
• Fresh Start is a self-paced digital experience and does not include personalized makeup instruction, coaching, consultations, feedback, or one-on-one support unless specifically stated.
• Results will vary based on individual practice, experience, products, and personal application. Heather Maria Beauty does not guarantee specific results or transformations.
• Your purchase includes lifetime access for as long as the program remains available on its current platform. Heather Maria Beauty reserves the right to update, improve, or transition the program if necessary.
• All videos, downloads, worksheets, guides, graphics, and educational materials are the intellectual property of Heather Maria Beauty and are licensed for personal use only.
• Account sharing is not permitted.
• Due to immediate access to digital content, all purchases are final and non-refundable.
Educational Disclaimer
• Product recommendations reflect Heather Maria's professional opinion and are intended for educational purposes only.
• Heather Maria Beauty does not provide medical or dermatological advice.
• Clients with allergies, sensitivities, or medical concerns should consult an appropriate healthcare professional before using new products.
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📆 Cancellation & Rescheduling
• Appointments may be canceled or rescheduled online using the Cancel/Reschedule button in your confirmation email up to 48 hours before your appointment.
• Within 48 hours of your appointment, cancellations and rescheduling are no longer available.
• If you're unable to attend within the 48-hour cancellation window, a new appointment and booking fee will be required.
• Booking fees and payments are non-refundable.
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⏰ Arrival & Late Policy
• Your appointment begins promptly at the scheduled start time.
• Please review your confirmation email for directions, parking information, and arrival instructions.
• If you're running late, please call Olive, Heather's studio assistant, at (512) 798-4525 as soon as possible.
• Late arrivals do not extend appointment time. Heather will make the most of the remaining time while staying on schedule for the clients who follow.
• Arrivals more than 15 minutes late will be considered a missed appointment. A new appointment and booking fee will be required.
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🚫 No-Shows
• Missed appointments without prior communication are considered no-shows.
• No-shows are not eligible for refunds, credits, or rescheduling.
• A new appointment and booking fee will be required to schedule another appointment.
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💍 Weddings
• Wedding services are governed by your signed wedding contract.
• Please refer to your contract for all wedding-specific timelines, cancellations, payment schedules, and policies.
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🧼 Health & Safety
• All brushes, tools, and products are thoroughly sanitized between every client.
• Please notify Heather Maria Beauty before your appointment if you have allergies, sensitivities, contagious conditions, or skin concerns.
• Heather Maria Beauty reserves the right to decline or discontinue services if a condition may compromise safety or sanitation.
For your safety during makeup application:
• Please avoid eating during your appointment.
• Please avoid using your phone while makeup is being applied.
• If you wear contact lenses, it's recommended they be inserted before your appointment begins.
• Respectful behavior is expected at all times. Abusive or threatening behavior will result in immediate termination of services without refund.
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📷 Photography
• Heather Maria Beauty may photograph completed services for portfolio, website, social media, and marketing purposes.
• If you prefer not to be photographed, simply let Heather know before your appointment begins.
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🛍️ Product Recommendations
• Heather may recommend products based on her professional experience and artistic judgment.
• Product, color, and technique recommendations are selected according to what Heather believes will best complement your individual features, coloring, lifestyle, and goals.
• Some shopping links may be affiliate links that help support the studio at no additional cost to you.
• You're always welcome to shop wherever you prefer.
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🤍 Post-Appointment Support
Beauty Breakthrough
• The Beauty Breakthrough is a single appointment and includes a personalized product list. Ongoing support is not included.
Beauty Reset
• The Beauty Reset includes the appointments, refinement, and support outlined in your service description.
Beauty Gathering
• The Beauty Gathering is a live educational event. Ongoing personalized support is not included unless otherwise stated.
Fresh Start Beauty Experience
• Fresh Start is a self-guided digital experience and does not include one-on-one support unless specifically stated.
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📧 Communication
• Email is Heather's primary form of communication.
• Appointment confirmations, reminders, prep guides, and important updates are sent by email.
• For immediate assistance before your appointment, please call Olive at (512) 798-4525.
• Please allow up to 48 business hours for non-urgent email responses.
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✅ Agreement
By booking an appointment or purchasing a digital experience from Heather Maria Beauty, you acknowledge that you have read, understood, and agree to these policies.